Dynamics 365 Support Plans — A Named Senior Owner for Your Environment, Monthly
Senior Dynamics 365 ownership without adding another full-time hire. Three monthly Support Plan tiers cover administration, security, automation, troubleshooting, enhancements, reporting, and every Microsoft wave release — sized to your environment, at a flat monthly fee.
What it is: ongoing Dynamics 365 CE administration delivered across three named Support Plan tiers — Essential, Growth, and Priority. How it's priced: a flat monthly fee, sized to your environment and confirmed in writing after a short scoping conversation — never billed by the hour. How it starts: most engagements begin with the Health Check, and that fee is credited in full toward a plan started within 30 days.
Nobody Decided Not to Have an Admin — It Just Happened
Dynamics 365 CE doesn't announce when it's degrading. It just quietly accumulates debt until a bad quarter or a lost deal forces someone to ask what's actually going on in there. This is what that debt usually looks like.
- Orphaned security roles — access granted for a project or a person who left two years ago, still sitting open, because nobody owns the decision to remove it
- Licensing waste — inactive users on paid Enterprise seats, Copilot add-ons nobody asked for or is using, seat counts nobody's checked since the last renewal
- Broken flows nobody owns — a Power Automate flow silently failing for weeks, because the person who built it left and the error emails go to an inbox nobody reads
- Wave releases landing untested — Microsoft ships two major updates a year whether or not anyone's watching; features change, deprecations hit, and the first anyone hears about it is when something breaks in front of a customer
- Duplicate data creep — the same account or contact created five different ways by five different reps, because nothing's enforcing or cleaning it up
- Reports nobody trusts — dashboards that used to mean something, now quietly wrong, because the data feeding them drifted and nobody caught it
None of this is a crisis on its own. Together, over a year with no owner, it's exactly how a working CRM turns into one nobody trusts — and exactly what a Health Check surfaces in writing. See the D365 Health Check.
Three Monthly Tiers, Sized to Your Environment
Every tier covers the same core responsibilities — the difference is monthly capacity, not what's included.
Limited monthly capacity — about half a day a week. For stable environments that need a named senior owner: admin, security hygiene, release review, and small changes.
- Named senior owner, not a ticket queue
- Security-role hygiene & access reviews
- Wave-release review before it hits production
- Small configuration changes handled directly
Ongoing administration and enhancements — about two days a week. For teams with an active change backlog, Power Automate upkeep, reporting, and user/security management.
- Everything in Essential
- Active backlog worked through monthly, not queued
- Power Automate & automation upkeep
- Reporting & dashboard maintenance
- User & license management
Reserved senior capacity — three or more days a week, limited availability. For organizations mid-rollout, without an internal admin, or running Field Service at scale.
- Everything in Growth
- Reserved capacity, priority scheduling
- Field Service dispatch & scheduling support
- Suited to mid-rollout environments
Every tier is month-to-month at a flat monthly price; the "from" figure is the floor for a typical environment, and the exact number is confirmed in writing after a short scoping conversation or the Health Check; each tier is a defined block of senior capacity, not unlimited support, and priorities are set each month in writing.
The Ongoing Work Nobody's Currently Doing
This is the recurring administrative work every CE environment needs and almost none get, once the initial implementation partner leaves. Every tier draws from this same list — capacity is the difference, not scope.
Administration & configuration
Day-to-day system administration and configuration changes as the business evolves.
User & security management
Onboarding, offboarding, and security-role reviews so access matches who's actually there today.
Power Automate & automation upkeep
Flows monitored for failures and kept healthy as processes change.
Troubleshooting
The day-to-day breakages and "why isn't this working" questions handled directly.
Enhancements & backlog management
The ongoing list of small changes and requests actually worked through, not left in a queue.
Reporting & dashboards
Views and dashboards kept accurate as the business changes.
Vendor coordination
Microsoft support tickets, ISV questions, and your Microsoft partner, if you have one, coordinated on your behalf.
Release & change management
Microsoft's spring and fall wave releases reviewed and tested before they land in production.
Field Service support
Dispatch, scheduling, and work-order configuration kept running.
Sales & Customer Service support
Pipeline, case, and workflow configuration maintained as the team's needs shift.
Power Platform support
Power Apps and the surrounding Power Platform stack kept in working order.
Ongoing optimization
The environment kept moving forward, not just kept from breaking.
Start With a Written Risk Register, Not a Guess
Health Check first
Almost every Dynamics 365 Support Plan engagement starts with the fixed-fee D365 Health Check — a fixed-scope, 5-day audit that ends in a written findings report and risk register. Day one of the plan starts from a real picture of the environment, not an assumption.
A tier sized to your environment
Based on user count, customization depth, and how much automation is running, we recommend Essential, Growth, or Priority and quote it flat per month. No hourly billing, no surprise invoices.
Month-to-month, no lock-in
Every tier runs month-to-month. If you started with the Health Check and begin a tier within 30 days, the full Health Check fee is credited toward it.
Already know your environment cold? We can size the tier directly — the Health Check is the default starting point, not a mandatory toll.
Support Plan vs. Full-Time Hire vs. MSP / Big-Partner Managed Services
Three ways to get D365 administration covered. Which one fits depends on how much day-to-day CE work you actually have and how much continuity you need.
| Model | What you actually get | Cost shape | Continuity |
|---|---|---|---|
| Full-time hire | A dedicated in-house admin — the right call once you have enough CE work to fill a full role and want in-house continuity. | Salary plus benefits and ramp-up time | Strong while employed; resets if they leave |
| MSP / big-partner managed services | A support contract, typically routed through a ticket queue with staff and context that vary by request. | Recurring contract, often hour-banked | Variable — different tech per ticket |
| Dynamics 365 Support Plan | A named senior owner for the environment, sized to a monthly capacity tier. Direct access, no queue, no hand-off. | Flat monthly fee, sized to your environment, month-to-month | Consistent senior ownership, month to month |
The senior Dynamics 365 CE expertise that scopes and configures your environment is the same expertise handling your monthly upkeep — direct, senior-led delivery, backed by hands-on experience operating production AI systems.
Weighing a full-time hire, an MSP, or a Dynamics 365 Support Plan — an honest comparison.
The fixed-fee, 5-day diagnostic most Dynamics 365 Support Plan engagements start from.
Fix the highest-priority Health Check findings before settling into a Support Plan.
Free tool: compare sourcing models and market rate ranges.
Support Plan Questions, Answered Straight
Ready for a Named Senior Owner on Your Environment?
Start with the fixed-fee Health Check for a written risk register, or tell us where you're at and we'll recommend a tier directly. Senior-led delivery, month-to-month, no ticket queue.
Flat monthly fee · sized to your environment · month-to-month