Fractional Dynamics 365 Administrator
A senior Dynamics 365 CE administrator, a few hours a week — without the $110k+ full-time hire, and without handing your environment to a partner's junior queue. One person owns security, licenses, automation, and every Microsoft wave release, on a retainer sized to your organization.
What it is: ongoing, part-time Dynamics 365 CE administration from one senior consultant — user and license management, security roles, wave-release testing, flow upkeep, data hygiene, and reporting. How it's priced: sized to your organization and quoted flat per month — no hourly billing. How it starts: most engagements begin with the $1,500 Health Check, and that fee is credited in full toward a retainer started within 30 days.
Nobody Decided Not to Have an Admin — It Just Happened
Dynamics 365 CE doesn't announce when it's degrading. It just quietly accumulates debt until a bad quarter or a lost deal forces someone to ask what's actually going on in there. This is what that debt usually looks like.
- Orphaned security roles — access granted for a project or a person who left two years ago, still sitting open, because nobody owns the decision to remove it
- Licensing waste — inactive users on paid Enterprise seats, Copilot add-ons nobody asked for or is using, seat counts nobody's checked since the last renewal
- Broken flows nobody owns — a Power Automate flow silently failing for weeks, because the person who built it left and the error emails go to an inbox nobody reads
- Wave releases landing untested — Microsoft ships two major updates a year whether or not anyone's watching; features change, deprecations hit, and the first anyone hears about it is when something breaks in front of a customer
- Duplicate data creep — the same account or contact created five different ways by five different reps, because nothing's enforcing or cleaning it up
- Reports nobody trusts — dashboards that used to mean something, now quietly wrong, because the data feeding them drifted and nobody caught it
None of this is a crisis on its own. Together, over a year with no owner, it's exactly how a working CRM turns into one nobody trusts — and exactly what a Health Check surfaces in writing. See the D365 Health Check.
The Ongoing Work Nobody's Currently Doing
This is the recurring administrative work every CE environment needs and almost none get, once the initial implementation partner leaves.
User & license management
Onboarding and offboarding done the day it happens, seat counts checked against actual usage, and licensing tiers matched to what people actually need.
Security roles
Access reviewed and pruned on a schedule instead of granted once and forgotten — no more System Administrator as the default answer to "can they see it."
Wave-release testing
Microsoft's spring and fall release waves reviewed before they hit your environment, so deprecations and behavior changes are known, not discovered in production.
Flow & automation upkeep
Power Automate flows monitored for failures, classic workflows kept healthy, and automation debt fixed before it compounds.
Data hygiene
Duplicate detection rules maintained, stale records cleaned on a cadence, and the data model kept from drifting further from the standard CE schema.
Dashboards & reports
Views and dashboards kept accurate as the business changes, so leadership is looking at numbers they can actually act on.
Form & view changes
The small, constant requests every team has — a new field, a form update, a view that groups things differently — handled without a ticket disappearing into a queue.
Vendor wrangling with Microsoft
Support tickets opened and pushed forward, licensing questions chased down, and the Microsoft side of the relationship handled so you don't have to learn it.
Start With a Written Risk Register, Not a Guess
Health Check first
Almost every fractional-admin engagement starts with the $1,500 D365 Health Check — a fixed-scope, 5-day audit that ends in a written findings report and risk register. Day one of the retainer starts from a real picture of the environment, not an assumption.
A monthly block sized to your org
Based on user count, customization depth, and how much automation is running, we size a monthly time block — anywhere from a few hours a week up — and quote it flat per month. No hourly billing, no surprise invoices.
Month-to-month, no lock-in
The retainer runs month-to-month. If you started with the Health Check and begin the retainer within 30 days, the full $1,500 fee is credited toward it.
Already know your environment cold? We can scope the monthly block directly — the Health Check is the default starting point, not a mandatory toll.
Fractional Admin vs. Full-Time Hire vs. Big-Partner Managed Services
Three ways to get D365 administration covered. Most owner-led businesses don't have enough day-to-day CE work to justify a full-time hire, and don't want a ticket queue answering it either.
| Model | What you actually get | Cost shape | Continuity |
|---|---|---|---|
| Full-time hire | A dedicated in-house admin — a real option once you have enough CE work to fill a full role, but most owner-led environments don't. | A six-figure hire, plus benefits and ramp-up time | Strong, until they leave |
| Big-partner managed services | A support contract routed through a ticket queue — requests handled by whichever junior is assigned that week, with limited context on your specific environment. | Recurring contract, often hour-banked | Low — different tech per ticket |
| Fractional admin | The same senior consultant, every time, sized to the hours you actually need. Direct access, no queue, no hand-off. | Sized & quoted flat, month-to-month | One person, start to finish |
The same senior consultant who scopes and configures your environment is the one doing your monthly CE upkeep — backed by hands-on experience operating production AI systems, not a rotating bench.
Fractional Admin Questions, Answered Straight
Ready for Someone to Actually Own Your Environment?
Start with the $1,500 Health Check for a written risk register, or tell us where you're at and we'll size a monthly block directly. One senior consultant, month-to-month, no ticket queue.
Sized to your org · quoted flat per month · month-to-month